Refund policy

At Zaruka Design Co., each piece is handmade with care in small batches. Because of the nature of our work, we handle returns and refunds on a case-by-case basis with your satisfaction in mind.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at zarukadesign@gmail.com with your order number and clear photos of the item and packaging. We will offer a replacement, refund, or store credit at our discretion.

Change of Mind

We do not accept returns for change of mind on ready-to-ship items. All sales are final unless the item arrives damaged or is materially different from what was described.

Custom & Made-to-Order Pieces

Custom commissions and made-to-order items are non-refundable and non-returnable, as they are created specifically for you. If there is a fault or error on our part, we will work with you to find a fair resolution.

Refund Processing

Approved refunds are processed within 5–7 working days to your original payment method. Store credit is issued immediately upon approval.

How to Initiate a Return

Email us at zarukadesign@gmail.com with:

Your order number
A description of the issue
Photos of the item and packaging (required for damage claims)
We aim to respond to all queries within 2 working days (Mon–Fri, 9am–4pm SAST).

Shipping Costs Return shipping costs are the responsibility of the buyer unless the return is due to our error or a damaged item.